Quick and effective.
The basic audit can be completed in as little as 4 hours. It addresses the major areas where we know that 90% of call centre outsourcing projects fail.
De-risk the process
The process audit documents all processes involved on both the client and vendor side in the relationship and provides a detailed and comprehensive framework
Problem Areas?
A full audit is conducted normally when there are major failings on the part of the vendor. A full audit can take from 1 day to 4 weeks.
Changing the face of outsourcing
Established in 2003, Info Valley Limited has grown to become The UK's leading management group for outsourced call centre activity. During the past 7 years, we have assisted 100's of companies in achieving huge success.
Land Grab?
If you are an offshore vendor looking to exploit the UK marketplace, then click here.